Privacy Policy

Response Linq LLC uses personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

We do not rent or sell your personal information to anyone.

We collect and use your personal information for the following business and commercial purposes:

To Provide the Service. We may use personal information to provide our Service and to operate our business. For example, we use personal information to:

• •process your transactions, including granting access to our online products and technology;
• •establish, manage, monitor, and maintain your account;
• •improve and personalize your experience on or with the Service;
• •verify your identity or determine your eligibility for offers or promotions;
• •communicate with you, including providing notices about your account or transaction (e.g., confirmations, technical notices, updates, and security alerts) and responding to any of your requests, feedback, or questions;
• •contact you by phone, email, or other form of communication;
• •provide any contests, surveys, sweepstakes, or other promotions you participate in;
• •provide maintenance and support; and
• •fulfill any other purpose for which you provide personal information.

Research and Development. We may use your personal information for research and development purposes, including to study and improve the Service and our business, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Direct Marketing. We may send you Response Linq LLC-related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the "YOUR CHOICES" section below.

Customer Testimonials. We may display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Service, business, databases, and other technology assets; (b) protect our, your, or others' rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Service; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft. We will also use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

If you choose to opt in to receive text messages from us, we may use your mobile telephone number to send you messages relating to multi-factor authentication or other requested communications.

By providing your mobile telephone number and opting in, you consent to receive recurring automated or non-automated text messages from us at the mobile number you provide. Message frequency varies depending on your interactions with us and the messaging program(s) for which you enroll. Message and data rates may apply according to your mobile carrier plan.

You may opt out of receiving text messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send a confirmation message and cease sending text messages unless you subsequently opt back in. For assistance, reply HELP to any message or contact us at the information provided under the "Contact Information" section.

We do not sell, rent, or share your mobile telephone number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data, SMS consent, and related personal information will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose your mobile information only to service providers that assist us in operating our text messaging program (such as SMS platform providers, telecommunications providers, and technology vendors) and only to the extent necessary for them to provide services on our behalf. These service providers are contractually required to protect your information and may not use it for their own marketing purposes.

In addition to how we disclose your personal information for business purposes described above in this Privacy Policy or at the point of collection, Response Linq LLC may disclose your personal information as follows:

Related Companies. We may disclose your personal information with our affiliates, subsidiaries, and other related companies.

Professional Advisors. We may disclose personal information with persons, companies, or professional firms providing Response Linq LLC with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Law Enforcement, Government Authorities, and Private Parties. Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose personal information in the good faith belief that such action is necessary to comply with a legal obligation or for the purposes described above in the section titled "For Compliance, Fraud Prevention, and Safety."

Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

We may also disclose your personal information to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent.

Review and Request Changes to Your Account Personal Information. If you have a Response Linq LLC account, you can log into your account to review, delete, and make changes to certain personal information stored in your account. If you need to make a change and are unable to do this through your account settings, please email us using the contact information at the end of this Privacy Policy. We rely on you to update and correct the personal information contained in your account. Note that we may keep historical information in our backup files as permitted by law.

State Privacy Rights. Depending on your state of residency, you may have certain rights related to your personal information, including:

• •Access and Data Portability. You may confirm whether we process your personal information and access a copy of the personal information we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information, including categories or specific third parties to whom we have disclosed the information, and it will be included in the response to your access request.
• •Correction. You may request that we correct inaccuracies in your personal information that we maintain, taking into account the information's nature and processing purpose.
• •Deletion. You may request that we delete personal information about you that we maintain, subject to certain exception under applicable law.
• •Opt-Out. You may request that we not "sell" or "share" personal information about you. Response Linq LLC does not sell your personal information and has not sold your personal information in the preceding twelve (12) months. We also do not share personal information with third parties for cross-context behavioral advertising purposes.
• •No Retaliation. We cannot retaliate against you if you exercise your rights under state privacy laws.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

When you make a request, we may require that you provide information and follow procedures to verify the request before responding to it. The verification steps we take may differ depending on the request you make. We will match the information that you provide in your request (including your email and physical address) to information we already have on file to verify your identity. If we are able to verify your identity, we will begin to process it. If we cannot verify your identity, we may ask you for additional information to help us verify your request. If we still cannot verify your identity, we will notify you with further explanation.

To exercise any of these rights, please submit a request to us using any of the contact methods under the "Contact Information" section.

Marketing Emails. You may opt-out of marketing-related emails by clicking the "unsubscribe" link at the bottom of the email or by contacting us as described below. You may still receive service-related communications, such as those relating to your account.

Do Not Track. Some browsers may be configured to send "Do Not Track" signals to the online services that you visit. The Site currently does not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

Response Linq LLC is based in the United States, and we have service providers in the United States and potentially other countries. Your personal information may be collected, used, and stored in these countries or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. By providing your personal information, where applicable law permits, you specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein.

If you are resident in the European Economic Area ("EEA") / United Kingdom ("UK") / Switzerland, we will comply with the EU and UK General Data Protection Regulations ("GDPR", as applicable) and/or other applicable data protection and privacy laws in the EEA or UK. For the purposes of the GDPR, where Response Linq LLC is a data "Controller" and you are a "Data Subject" with certain protected privacy rights concerning your "Personal Data."

We will only use your Personal Data for the purposes for which we collected it. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you are an EEA/Switzerland/UK resident, under the data protection laws that apply to you, you may contact us at [email protected] to exercise your rights to:

• •Request access to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
• •Request corrections of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of any new data you provide to us.
• •Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons of which we will notify you, if applicable, at the time of your request.
• •Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party), and you object to this processing as you feel it impacts your fundamental rights and freedoms. You may also object to our processing your Personal Data for direct marketing purposes. In some cases, we may deny your objection if we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• •Request restriction of processing of your Personal Data. You may request us to suspend the processing your Personal Data in the following scenarios: if you want us to establish the data's accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• •Request the transfer of your Personal Data to you or to a third party. Upon request, we will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially consented for us to use, or that we used in performing our obligations under a contract with you.
• •Withdraw consent at any time where we are relying on consent to process your Personal Data. This withdrawal will not, however, affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
• •Make a complaint to a regulator. You have the right to make a complaint at any time to your local supervisory authority with regard to data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach any supervisory authority, so please contact us.

The Service is not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from minors under 18.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from the risks presented by unauthorized access or acquisition, we cannot guarantee the security of your personal information.

The Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

This section applies only to California residents. The California Consumer Privacy Act (CCPA) is a data protection law that ensures you have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

Under California Civil Code sections 1798.83-1798.84, California residents who have an established business relationship with Response Linq LLC are entitled to ask us for a notice describing what categories of personal information we share with third parties for the third parties' direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit your request to the email address listed at the end of this Privacy Policy with "Shine the Light" in the subject line.

In addition, you also have the following rights under the CCPA:

• •Right of Access: you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.
• •Right of Deletion: you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
• •Right to Non-Discrimination: You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA.
• •Right to Opt-out: When a business sells your personal information, you have a right to opt out of such a sale.

Response Linq LLC does not sell your personal information and has not sold your personal information in the preceding twelve (12) months. We also do not share personal information with third parties for cross-context behavioral advertising purposes. Response Linq LLC does not have actual knowledge that it sells the personal information of minors under 16 years of age.

Authorized Agent

You can designate an authorized agent to make a request under the CCPA on your behalf if:

• •The authorized agent is a natural person, or a business entity registered with the Secretary of State of California and the agent provides proof that you gave the agent signed permission to submit the request.
• •You directly confirm with Response Linq LLC that you provided the authorized agent with permission to submit the request.

If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please ensure that the authorized agent sends an email to [email protected] with the subject line "California request to delete" and includes the attachment of both the user in question and the Authorized agent's ID with a notarized letter verifying the relationship (e.g., parent or guardian), and including detailed information about the requested data to be deleted.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4121 to 4130, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. After the expiration of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data. In some cases, we may choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

If you have any questions, comments or concerns about our Privacy Policy, you may email us at: [email protected]. Please do not email any confidential, sensitive or personal information to this email. Additionally, if you have any questions, comments or concerns about our Privacy Policy feel free to send correspondence to the following address: